Return Policy – Coolhill Backpack

At Coolhill Backpack, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward return policy to make the process easy for you.

Return Eligibility

Products must be returned within 30 days of the purchase date.
Items must be unused, in their original condition, and include all tags and packaging.
Please ensure that any promotional items or gifts are also returned in order to receive the full refund.

How to Initiate a Return

Contact Us: Please reach out to our customer service team at [email protected] to initiate your return. Include your order number and the reason for the return.
Return Instructions: Our team will provide you with detailed instructions on how to return your item.
Shipping the Item: Return shipping costs are the responsibility of the customer, unless the return is due to a defective item or a shipping error on our part.

Refund Process

Once we receive your returned item, we will inspect it and notify you of the status of your refund.
Refunds will be processed to the original payment method within 7-10 business days after approval.
Please note that shipping costs are non-refundable.

Exchanges

If you wish to exchange an item for a different size or color, please follow the return process and place a new order for the desired item.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of receiving your order. We will arrange for a replacement or a full refund at no additional cost to you.