At Coolhill Backpack, we are committed to providing our customers with high-quality outdoor gear. We stand behind the craftsmanship of our products and offer a warranty to ensure your satisfaction.

Warranty Coverage

All backpacks purchased from Coolhill Backpack come with a 1-year warranty against manufacturing defects. This warranty covers:

  • Defects in materials
  • Defects in workmanship

Exclusions

This warranty does not cover:

  • Damage caused by misuse, neglect, or normal wear and tear
  • Damage resulting from accidents or improper care
  • Modifications or alterations made to the product

How to Claim Warranty

If you believe your backpack has a manufacturing defect, please follow these steps:

  1. Contact Us: Reach out to our customer service team at [email protected] with your order number and a description of the issue.
  2. Provide Evidence: Include photos of the defect to help us assess the problem.
  3. Return Instructions: If your claim is approved, we will provide instructions for returning the item.

Resolution

Upon receiving the returned product, we will inspect it. If the defect is covered by our warranty, we will:

  • Repair the backpack at no cost
  • Replace the product with a similar item, if repair is not possible
  • Issue a refund, if the item is no longer available

Contact Information

For any questions regarding our warranty policy, please contact us at:

Changes to the Warranty Policy

Coolhill Backpack reserves the right to modify this warranty policy at any time. Any changes will be posted on our website.